CLIENT SERVICE

Welcome to Undra Celeste New York City.

For enquiries or assistance please do not hesitate to contact us. We are open from Monday to Saturday, 9am until 7pm excluding holidays.

EMAIL

We strive to reply to you within 48h during business days.

Phone

+1 347-460-1892
Monday to Saturday, 9am until 7pm

Chat

Chat with is on Facebook.
Monday to Saturday, 9am until 7pm


SHIPPING

All USA orders ship USPS. Please see our flat rates below.

If you need to place an order for rush shipment please contact Customer Care info@undracelesteny.com.

We are not able to combine multiple orders or make changes to the details of an order once it has been placed.

Unfortunately we are not able to ship internationally at this time. 

USPS Priority
$10 flat rate

Express (2-days) 
$15 flat rate


Returns

In order to receive a refund, the merchandise must be returned within 14 days of delivery, returns must be in the exact condition in which it was shipped with your Return Form.

Please allow 5 business days from the time we receive your return for the refund to be processed.

Please allow your financial institution up to 10 business days to post the refund to your account.

If you would like to exchange your order, we offer store credit which will allow you to process an exchange by placing a new order on our website.  

Sale merchandise is redeemable for store credit only.