Client Services

Welcome to Undra Celeste New York

For inquiries or assistance please do not hesitate to contact us. We are open from Monday to Saturday, 9am until 7pm excluding holidays.

 

EMAIL

We strive to reply to you within 2 business days.

CHAT

Chat with is on Facebook.
Monday to Saturday, 9am until 7pm

CHAT WITH US

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SHIPPING

All US orders ship USPS. See our flat rate below.

For rush orders please contact Customer Care info@undracelesteny.com.

We are not able to combine multiple orders or make changes to the details of an order once it has been placed.


Unfortunately we are not able to ship internationally at this time. 

USPS Priority
$12 flat rate

Express (2-days) 
$20 flat rate

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RETURNS

In order to receive a refund, the merchandise must be returned within 14 days of delivery. Returns must be in the exact condition in which it was shipped with your Return Form. Return forms with return address will be enclosed in your order. If you did not receive a return form please email us at info@undracelesteny.com. 

Due to the growing nature of our business we are unable to provide free return labels. 

Please allow 5 business days from the time we receive your return for the refund to be processed.

Please allow your financial institution up to 10 business days to post the refund to your account.

If you would like to exchange your order, we offer store credit which will allow you to process an exchange by placing a new order on our website.